After several futile calls and being explained to the same thing over and over again, someone from Globe Customer Service took time to listen carefully and know my concern. Finally! Globe was able to help me. I think I was also able to help her to help me. I explained what happened, what is happening and what I would like to happen and by doing that we were able to fix the issue. Unlike the first callback that I made with them I was an irate customer already and we were unable to resolve the issue.
I believe that whenever a customer calls any Customer Service/Support of any company THEY REALLY NEED HELP. No matter how big or small the issue they have, they need help. And it’s up to the person answering the phone call how things will turn out.
I used to hate my job and I honestly still don’t love it. However, I may not love what I do, I still truly value it. I believe I started to appreciate my job when I realized what it is to me. The work that I hated is my financial source to help the most valuable thing in my life, my Family.
When we value things, we do them properly. I think most of the people in the Call Center Industry haven’t understand yet the weight of their job to the company they represent. I really find it sad that many of the people in the industry can’t give a heart to the job that provides food on their table.
No, I am not a perfect employee. There are still days that I dread going to work, I still snap at difficult customers and I hate talking to racist customers. Whenever I have those customers, I just pray for GOD’s grace. I ask HIM for understanding and patience.
I remember a great life lesson I got from The Notebook. It was from Noah’s father, I could not remember that exact words but he taught Noah to work as much as he is paid for. He did what his father said and he was rewarded by his employer. And it’s fascinating to find the same lesson from the scripture, “ Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up.” (Galatians 6:9)
Find value in what you do. :)